Medicaid Management Info Systems update from the NC Department of Health and Human Services

March 4th, 2013 by Chloe Morgan

From DHHS 3.4.13:


TO: Providers

RE:  Medicaid Management Information System

DATE:  March 4, 2013

As part of continued progress toward the July launch of the new Medicaid Management Information System (MMIS), the N.C. Department of Health and Human Services has issued notice to Hewlett Packard Enterprise Services (HP) of termination of the North Carolina Medical Assistance Contract for Fiscal Agent and Related Services, effective July 7, 2013.

According to DHHS Chief Information Officer Joe Cooper, the notice was a formal acknowledgment of the move to a new Medicaid billing and management system and in recognition of a longstanding and productive partnership between the state of North Carolina and Hewlett Packard.

“Hewlett Packard has been a great partner to us in managing the huge task of billing for a growing Medicaid program,” said Cooper.  “We appreciate their continued support over the next several months as we prepare for the transition and want to reassure our providers and partners that our mutual goal is a seamless transition to our new billing system.”

Hewlett Packard will continue to provide support to the current MMIS system through July 7, including help desk support and updates of critical changes to the current system to ensure prompt and efficient payment for providers. As a reminder, the HP help desk toll free number is 800-688-6696.  For provider enrollment issues, call our new vendor, CSC, toll free at 866-844-1113.

The new Medicaid Management Information System (MMIS) will replace a 35-year-old computer system that processes 88 million N.C. Medicaid claims each year on behalf of 1.5 million Medicaid recipients, issuing checks to 70,000 providers totaling more than $11 billion.

Download the complete release HERE:MMIS Update_NC Health and Human Services_030413





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Funded wholly or in part by the federal Substance Abuse Prevention and Treatment Block Grant Fund (CFDA #93.959) as a project of the NC Division of Mental Health, Developmental Disabilities & Substance Abuse Services.